Job Openings >> Call Center Customer Service Representative
Call Center Customer Service Representative
Summary
Title:Call Center Customer Service Representative
ID:1414
Location:Danvers
Shift:N/A
Job Type:Full-time
Description
Looking to join one of Massachusetts’ most innovative and committed organizations? Northeast Arc is a premier provider of services devoted to strengthening the abilities of all. Northeast Arc is as dedicated to its employees as we are to the community that we serve. With endless opportunity, a supportive and passionate team, and competitive pay and benefits we are the perfect place for you to grow your career!

As a Northeast Arc employee you’ll have the advantage of:

•Generous paid time off
•Comprehensive health benefits
•Retirement savings plan with a company match
•Continued learning, online training, and tuition reimbursement

Summary of our Fiscal Intermediary Customer Service Representative:

Northeast Arc's FI department is looking for a Customer 
Service Representative to provide a positive consumer experience.  The ideal candidate will be an excellent problem solver with high regard for customer satisfaction.

The Customer Service Representative's primary responsibilities are:

  • Answer all incoming calls and provide excellent customer service
  • Participate in regular unit team meetings
  • Support the team in meeting/exceeding department goals
  • Work closely with payroll and billing departments to promptly and accurately address consumer inquiries
  • Collaborate with Internal Audit department to ensure compliance with policies and procedures
  • Other duties and special projects as assigned

Our ideal candidate will have:

  • Associate's degree in related field or equivalent experience
  • 1+ year of call center experience 
  • Minimum of 2 years customer service experience
  • Proficiency in Microsoft Office Suite applications, particularly Excel
  • Excellent discretion and professionalism 
  • Outstanding communication skills both written and verbal
  • Ability to work independently and as part of a team
  • Bilingual candidates encouraged to apply

We are eager to receive your application and know that you’ll love being a part of the Northeast Arc team! For more information visit our website www.ne-arc.org.

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