Major Responsibilities:
- Provide Case Management and oversight of individuals in Shared Living.
- Demonstrate knowledge of and implement Northeast Arc Policy and Procedures, including Residential and Shared Living Standards and Funding Source Regulations.
- Ensure that the human, civil and legal rights of all individuals are protected. Teach and promote dignity, rights of choices and reasonable risk with individuals.
- Work as part of the Residential Team, including assisting peers as needed.
- Utilize a PBS approach when working with staff and individuals, including promoting the agency objectives related to personal growth, community involvement and decision-making.
- Effectively communicate within the Northeast Arc and any outside agencies, families, guardians, medical professionals, day programs, etc.
- Act as a liaison with local DDS offices and other state agencies.
- Assure quality in program implementation on a day-to-day basis.
- Identify and address unmet needs of any Individual or Provider. Coordinate and provide supports as needed, including respite to Shared Living Providers.
- Collaborate with Providers to support people in living full lives, including promoting individuals’ health and well-being through the provision of health care and opportunities for a healthy lifestyle.
- Monitor and oversee the implementation of ISP goals and objectives. Attend individual ISP’s.
- Conduct at least Monthly Home Visits and provide additional oversight that ensures Provider’s homes are clean and provide a safe living environment, and that individuals are receiving appropriate supports.
- Maintain and follow a current safety plan, including training staff, conducting fire drills and reporting any issues.
- Complete required documentation completely and accurately, including ISP Documentation, Health Care Records, HCSIS, Incident Reporting, Case Management notes and House Committee Reports.
- Ensure systems, including home books, are in compliance with all Northeast Arc Policies, Residential and Shared Living Standards, QA Tools and DDS Survey and Certification.
- Ensure self and staff have required trainings. Ensure Providers, Respite Providers and Shared Living Relief are fully trained and have the skills to most effectively support the individuals.
- Be responsive to all out of hour calls from the Providers, Individuals and Guardians. Provide coverage for other Shared Living team members as needed.
- Ensure the Residential Team are aware of daily schedule and staffing coverage. Keep them informed of any pertinent issues and changes in status, including providing clinical information to Weekend On-Call team.
- Participate in, Clinical Meetings, team meetings, QAs and other meetings as deemed necessary.
- Be responsive to phone calls and emails in a timely manner.
- Demonstrate sound judgment and decision making, including being able to assess a situation, develop alternative solutions and decide the appropriate course of action required.
- Adjust priorities, schedule and supports provided to respond to the critical needs of the program. Seek assistance from appropriate people when necessary.
- Be approachable and responsive to Providers and staff.
- Provide direct support to the individuals as needed.
- Provide staff supervision, including performance appraisals and when necessary, disciplinary actions.
- Establish good interpersonal relationships with staff, helping them feel valued and appreciated. Provide staff the opportunity for personal growth and career development.
- Complete billing information, respite payments, other documentation accurately and in a timely fashion.
- Have a working knowledge of computer systems, including Microsoft Office and Kronos.
- Follow HIPAA guidelines and maintain confidentiality.
- Participate in Northeast Arc committees and /or training groups as assigned.
- Other duties and special projects as assigned.
- Bilingual/Cultural candidates encouraged to apply.
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Physical Demands:
Must be able to work at a desk/computer in an office environment and be physically able to provide direct support to individuals in their homes.
Work Environment:
This position includes a combination of working in an office environment and also working on-site in community settings, including Individuals and Providers homes.
(Note: This Job Description in not intended to be all-inclusive, but does include all essential job functions. Additional job duties may be assigned as necessary. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)
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